Frequently Asked Questions
Q: So what is the process exactly?
A: We take a digital version of your
supplied image and apply our artist's skills and proprietary
technological techniques to transform your photo into a corrected
and idealized digital painting which is then printed on archival
quality stretched canvas using a high-end Giclee process.
Q: What is Giclee?
A: Giclee (pronounced ZHEE-clay) is
a means of producing high quality, archival, museum-grade ink-jet
prints. Though the principles are the same, the process is more
precise and sophisticated than that of your desktop inkjet printer.
Q: How long does it take?
A: From the time we receive your image
please allow four weeks for delivery of your painting. If you
need it sooner, contact
us.
Q: Aren't you just using some sort of
Photoshop filter on the image?
A: No! Every brush stroke is applied
one at a time by the hand of a skilled artist. This is the only
way a piece of digital art can truly have the beauty and appeal
of the traditional media that it seeks to emulate. Hence the
digital work provides all the beauty of traditional media but
,with the help of technology, the process is accelerated. That
time savings translates into financial savings that we pass along
to you, our customer.
Q: What sort of photo should I send?
A: The better the original image, the
better the resulting painting. We will make basic color and blemish
fixes as a matter of course. More substantial alterations may
cost slightly more. If you are unsure, please contact us to arrange
for a quote.
If you are sending a digital image,
make sure it is at least 1600 pixels wide. 3000 or more pixels
is better. If you need to send a print or negative, we will scan
your image for an additional charge. (see
pricing).
Q: How do I get my photo to you?
A: Digital delivery is preferred. Contact us
and we will make arrangements.
Q: Will my photo be returned?
A: Great care will be taken with your
photo and it will be shipped back to you. However because of
the uncertainties of the shipping world we cannot be held responsible
for its safe return. For this reason we recommend supplying a
digital copy of your precious original. If you decide to scan
your image , make sure it is scanned at a minimum of 600 dpi.
If you have questions, feel free to Contact
us
Q: Will this painting fade?
A: The prints are made with archival
inks that are asserted by the manufacturer to last for at least
85 years. Since the technology hasn't been around for 85 years,
make of it what you will.
Q: Can you make more than one copy?
A: Certainly. (see
pricing).
Q: What is the cost?
A: see
pricing).
